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Contact

― Notice ―

Orders placed after January 21st will be shipped after February 3rd in sequential order due to the New Year holidays. Correspondingly, emails and messages received during this period may encounter delays in processing.

Customer Support

If you have any product-related inquiries or technical questions about our grinders, please don’t hesitate to email us—we’d be happy to help.

Customer Support

If you have any product-related inquiries or technical questions about our grinders, please don’t hesitate to email us—we’d be happy to help.

    Your information will be securely sent to and stored in Google Sheets for the purpose of processing your form submission.

    Wholesale Inquiries

    We’re represented in over 30 countries. Interested in partnering or distributing? Tell us more about yourself!

    Wholesale Inquiries

    We’re represented in over 30 countries. Interested in partnering or distributing? Tell us more about yourself!

      Your information will be securely sent to and stored in Google Sheets for the purpose of processing your form submission.

      Collaboration Inquiries

      For collaborations such as sponsorships, content creation, or events, feel free to reach out—we’re always open to new ideas!

      Collaboration Inquiries

      For collaborations such as sponsorships, content creation, or events, feel free to reach out—we’re always open to new ideas!

        Your information will be securely sent to and stored in Google Sheets for the purpose of processing your form submission.

        Office HourS

        Monday – Friday
        9:00 am – 5:00 pm  (GMT+8)

        Visits to our physical store are available by appointment only. Please click here to schedule your visit in advance.

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        Refunds

        (For example: JX $129 + Shipping $10 = Total $139)

        If YouYou’ll Receive
        Cancel before an item is shippedfull refund (item’s price + shipping)
        = $139
        Return an item in original condition within 7 calendar days from the date you received it100% of the item’s price
        = $129
        Return an item in original condition over 7 calendar days from the date you received it80% of the item’s price
        = 129*0.8 = $103.2

        *Any customs duty or relevant charges incurred will be deducted from the refund. (The table above does not include additional charges.)

         

        *A refund request over 7 calendar days from the date you received an item will be refunded partially (80% of the item’s price) and might be denied since the item has been used.