Return Policy
Return Policy
All grinders sold by 1Zpresso are under a one-year warranty (damages caused by human factors are excluded).
- Please submit your return request within 7 calendar days from the date you received a faulty item, such as grinders with cosmetic defects.
- Only items that have been purchased directly from 1Zpresso’s online store can be returned to us. Grinders purchased through other distributors must be returned in accordance with their respective returns and refunds policy.
- Please ensure that the item you’re returning is repackaged with all the accessories that were included when you received it.
Refunds
(For example: JX $129 + Shipping $10 = Total $139)
| If You | You’ll Receive |
|---|---|
| Cancel before an item is shipped | full refund (item’s price + shipping) = $139 |
| Return an item in original condition within 7 calendar days from the date you received it | 100% of the item’s price = $129 |
| Return an item in original condition over 7 calendar days from the date you received it | 80% of the item’s price = 129*0.8 = $103.2 |
*Any customs duty or relevant charges incurred will be deducted from the refund. (The table above does not include additional charges.)
- A refund request over 7 calendar days from the date you received an item will be refunded partially (80% of the item’s price) and might be denied since the item has been used.
- Once a return request is approved, we will send you a prepaid shipping label to return the item and will refund you through your original payment method within 10 business days from the date we receive the item.
If you have any concerns about Returns and Refunds, please contact us at info@1zpresso.com before placing an order.